Cancel or transfer an electricity meter
Cancel an existing electricity subscription or transfer it to a new holder.
Support to cancel a SOCADEL subscription or transfer it to a new account holder (move, sale, rental change).
Body concerned : SOCADEL — Sweet Service is an independent facilitator, not affiliated with SOCADEL.
Indicative price : support from 10 000 FCFA
Steps of the process
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Step 1
Prepare the cancellation/transfer file
ID, latest bill, and new holder's documents for a transfer.
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Step 2
Submission and processing
Submission to SOCADEL and follow-up of the administrative processing.
Required documents
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ID document (national ID card, passport)
Clear copy of both sides. Required -
Latest SOCADEL bill
Most recent bill for the subscription concerned. Required
Free contacts — SOCADEL
These are the official body's own contacts. They are free and do not go through Sweet Service.
Frequently asked questions about this procedure
Which documents are needed for: Cancel or transfer an electricity meter?
Required documents: ID document (national ID card, passport), Latest SOCADEL bill. A clear phone photo (JPG, PNG) or a PDF is enough; you send them from your client space.
How long does the procedure take?
The procedure has 2 step(s), with estimated times: Prepare the cancellation/transfer file (1 day) ; Submission and processing (5 to 15 working days). The final time depends on SOCADEL.
How much does Sweet Service support cost?
The information on this page is free. Support starts from 10 000 FCFA. Official SOCADEL fees are shown separately in a quote, which you are free to accept or decline.
Is Sweet Service part of SOCADEL?
No. Sweet Service is an independent company that makes your paperwork easier; it is not affiliated with SOCADEL. The final decision always belongs to SOCADEL.
Which cities does Sweet Service cover?
Everywhere in Cameroon, especially Douala, Yaoundé. Follow-up is done online from your client space and on WhatsApp.
Other procedures in the same area
New electricity connection request
Get a new SOCADEL electricity meter for your home or business premises.
Free information · support from 15 000 FCFABill complaint or faulty meter
Dispute an electricity bill or report a faulty meter.
Free information · support from 8 000 FCFAElectricity meter fault (prepaid / postpaid)
Report a fault on your prepaid or postpaid meter: interface, top-up or meter box.
Free information · support from 5 000 FCFAWould you rather we handle it for you?
Sweet Service can prepare your file, follow up on it and save you unnecessary trips. No outcome is guaranteed: the final decision belongs to the body concerned.
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