Bill complaint or faulty meter
Dispute an electricity bill or report a faulty meter.
Help building a complaint file for SOCADEL in case of abnormal billing or a faulty meter, and follow-up until you get an answer.
Body concerned : SOCADEL — Sweet Service is an independent facilitator, not affiliated with SOCADEL.
Indicative price : support from 8 000 FCFA
Steps of the process
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Step 1
Bill or meter review
Sweet Service helps you identify the issue and prepare supporting documents.
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Step 2
Complaint submission
The complaint is sent to SOCADEL and followed up until you get an answer.
Required documents
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Disputed bill
Copy of the bill being disputed. Required -
Photo of the meter
Clear photo of the meter number and reading. Optional
Free contacts — SOCADEL
These are the official body's own contacts. They are free and do not go through Sweet Service.
Frequently asked questions about this procedure
Which documents are needed for: Bill complaint or faulty meter?
Required documents: Disputed bill. Optional but useful: Photo of the meter. A clear phone photo (JPG, PNG) or a PDF is enough; you send them from your client space.
How long does the procedure take?
The procedure has 2 step(s), with estimated times: Bill or meter review (1 to 2 days) ; Complaint submission (10 to 20 working days). The final time depends on SOCADEL.
How much does Sweet Service support cost?
The information on this page is free. Support starts from 8 000 FCFA. Official SOCADEL fees are shown separately in a quote, which you are free to accept or decline.
Is Sweet Service part of SOCADEL?
No. Sweet Service is an independent company that makes your paperwork easier; it is not affiliated with SOCADEL. The final decision always belongs to SOCADEL.
Which cities does Sweet Service cover?
Everywhere in Cameroon, especially Douala, Yaoundé. Follow-up is done online from your client space and on WhatsApp.
Other procedures in the same area
New electricity connection request
Get a new SOCADEL electricity meter for your home or business premises.
Free information · support from 15 000 FCFACancel or transfer an electricity meter
Cancel an existing electricity subscription or transfer it to a new holder.
Free information · support from 10 000 FCFAElectricity meter fault (prepaid / postpaid)
Report a fault on your prepaid or postpaid meter: interface, top-up or meter box.
Free information · support from 5 000 FCFAWould you rather we handle it for you?
Sweet Service can prepare your file, follow up on it and save you unnecessary trips. No outcome is guaranteed: the final decision belongs to the body concerned.
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