SweetService

New electricity connection request

Get a new SOCADEL electricity meter for your home or business premises.

Sweet Service helps you prepare, submit and follow up your SOCADEL electricity connection request. We are not SOCADEL: we make the process easier, gather your documents and track your file to save you time and trips.

Body concerned : SOCADEL — Sweet Service is an independent facilitator, not affiliated with SOCADEL.

Indicative price : support from 15 000 FCFA

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Steps of the process

  1. Step 1

    Prepare the file

    Gather your ID, proof of address and location map.

    Estimated time : 1 day · Fees : Free

  2. Step 2

    Submit the request

    The file is submitted to the relevant SOCADEL agency.

    Estimated time : 1 day · Fees : Official SOCADEL file fees

  3. Step 3

    Technical visit

    A SOCADEL technician checks on site that the connection is feasible.

    Estimated time : 5 to 10 working days · Fees : Per SOCADEL quote

  4. Step 4

    Meter installation

    The meter is installed once the request is approved and official fees are paid.

    Estimated time : 3 to 7 working days · Fees : Official SOCADEL fees

Required documents

  • ID document (national ID card, passport)
    Clear copy of both sides.     Required
  • Proof of address
    Water bill, lease agreement or residence certificate.     Required
  • Location map
    Sketch or map showing exactly where the connection is needed. Required so the SOCADEL technician can find you.     Required
  • Photo of the property
    Recent photo of the front of the home or premises to be connected.     Required
  • Photo of the nearest neighbour's meter
    Photo of the nearest meter or electricity pole, to locate the existing network.     Required

Free contacts — SOCADEL

These are the official body's own contacts. They are free and do not go through Sweet Service.

SOCADEL agency Douala-Akwa
Avenue de Gaulle, Akwa, Douala
SOCADEL agency Yaoundé-Centre
Avenue Kennedy, Yaoundé
SOCADEL call centre (free)

Frequently asked questions about this procedure

Which documents are needed for: New electricity connection request?

Required documents: ID document (national ID card, passport), Proof of address, Location map, Photo of the property, Photo of the nearest neighbour's meter. A clear phone photo (JPG, PNG) or a PDF is enough; you send them from your client space.

How long does the procedure take?

The procedure has 4 step(s), with estimated times: Prepare the file (1 day) ; Submit the request (1 day) ; Technical visit (5 to 10 working days) ; Meter installation (3 to 7 working days). The final time depends on SOCADEL.

How much does Sweet Service support cost?

The information on this page is free. Support starts from 15 000 FCFA. Official SOCADEL fees are shown separately in a quote, which you are free to accept or decline.

Is Sweet Service part of SOCADEL?

No. Sweet Service is an independent company that makes your paperwork easier; it is not affiliated with SOCADEL. The final decision always belongs to SOCADEL.

Which cities does Sweet Service cover?

Everywhere in Cameroon, especially Douala, Yaoundé. Follow-up is done online from your client space and on WhatsApp.

Other procedures in the same area

Cancel or transfer an electricity meter

Cancel an existing electricity subscription or transfer it to a new holder.

Free information · support from 10 000 FCFA

Bill complaint or faulty meter

Dispute an electricity bill or report a faulty meter.

Free information · support from 8 000 FCFA

Electricity meter fault (prepaid / postpaid)

Report a fault on your prepaid or postpaid meter: interface, top-up or meter box.

Free information · support from 5 000 FCFA

Would you rather we handle it for you?

Sweet Service can prepare your file, follow up on it and save you unnecessary trips. No outcome is guaranteed: the final decision belongs to the body concerned.

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